The inlingua
programmes

The inlingua programmes


APP – Accelerated Professional Programme

In business life, confident communication in a foreign language is essential. With the inlingua business language programme APP, we prepare you for all the requirements of business life. From general development of speech in ‘business language’ to specialist vocabulary, to practising a multitude of communication situations, experienced inlingua trainers will make you fit to face the challenges of your day to day working life.

 

We offer the APP modules in English, German, Spanish and French. This programme covers stages A1 to C1 of the Common European Reference Framework (GER). Of course, we offer companies our special inlingua company service an.

Contents of the APP modules:

    • Greeting, hospitality and saying goodbye to visitors
    • Introducing yourself and exchanging personal information
    • Ensuring a pleasant conversational atmosphere
    • Bridging waiting times
    • Conducting small talk
    • Explaining a visit programme
    • Taking into account cultural differences
    • Dealing with passengers on arrival
    • Providing information about culture and customs as well as excursions and planned events
    • Organising business events, including arranging accommodation, and completing correspondence
    • Providing information about the local cuisine and giving recommendations
    • Dealing with medical problems and legal questions, such as visas
    • Using diplomatic and polite vocabulary and phrases to solve problems
    • Beginning and ending telephone conversations professionally
    • Politely enquiring, engaging and conveying information
    • Professional, cooperative telephone communication
    • Arranging, confirming and or declining appointments and meetings
    • Submitting suggestions, expressing opinions and giving suggestions
    • Dealing with difficult telephone conversations politely and much more
    • Recognising the various parts of formal and informal correspondence
    • Confirming plans and arrangements
    • Processing queries and drawing up quotations
    • Submitting complaints and reacting to complaints
    • Leaving a positive impression
    • Preparing for a job interview
    • Carrying out an analysis of your own strengths and weaknesses
    • Writing an excellent application
    • Getting to know the ‘interview etiquette’
    • Showing yourself in the right light
    • Presenting personal strengths clearly and professional knowledge soundly
    • Getting through a job interview successfully
    • Opening meetings and greeting the participants
    • Presenting the topic and the schedule
    • Clarifying the minute taking
    • Focusing on problems and suggesting solutions
    • Leading a discussion
    • Allowing people to speak and asking for contributions
    • Making suggestions
    • Expressing agreement and refusal
    • Summarising results and reaching agreements successfully
    • Greeting and giving first impressions
    • Checking and confirming requirements and pre-requisites
    • Submitting suggestions, countering suggestions and accepting and rejecting suggestions
    • Concentrating on problems and suggesting solutions
    • Completing the transaction
    • Improving negotiation techniques, interpreting signals and body language
    • Opening words and introduction
    • Presentation sequence from the introduction to the final remarks
    • Achieving an effect through comparison and contrast, and strengthening the content
    • Describing trends and using visual aids
    • Dealing with questions and answers, and including the audience
    • Handling interruptions and objections
    • Describing banking services, such as loans and private assets
    • Analysing company balance sheets, assets and liabilities, including equity capital
    • Discussing financial management, cash flow and investment calculations
    • Understanding and discussing profit and loss statements, trends and key figures, business development
    • Discussing economic indicators and company strategies
    • Planning investment strategies
    • Presenting a bank or company philosophy
    • Explaining ownership structures and shareholder structures
    • Presenting company services
    • Describing the application process for mortgages
    • Reading and analysing annual financial statements
    • Recognising operational risks
    • Describing properties using real estate terminology, both for residential and commercial properties Assessing property valuations and organising property viewings
    • Describing structural features and discussing current markets and trends
    • Writing reports and summaries
    • Submitting quotations and offers, handling negotiations, signing declarations of intent
    • Providing funding
    • Discussing goals and management roles of the conference
    • Choosing the right approach with regard to greetings, small talk and sensitive topics
    • Determining the agenda and guiding the conference in the right direction
    • Presenting, checking and clarifying information
    • Discussing an action plan and overcoming a dead point
    • Dealing with unexpected interruptions and inappropriate behaviour
    • Overview of various e-mail formats and styles
    • Overview of styles and formats of follow up letters and faxes
    • Evaluating and answering complaint letters
    • Writing reports and summaries
    • Drawing up agendas and meeting minutes
    • Evaluating and checking / editing badly written texts
    • Describing employment conditions
    • Describing the purpose of the role and task portfolio
    • Assessing job descriptions and vacancies as well as role evaluation
    • Selecting applications and submitting job offers
    • Introducing training programmes, induction programmes and performance evaluations
    • Understanding the role of trade unions and dealing with harassment and bullying

GPP – General Purpose Programme

Would you like to learn new languages or build on existing skills and use these for everyday communication? Then you will learn just the right thing with the inlingua GPP. Participants with prior knowledge will receive comprehensive information and are rated by us after a placement test. If required, we will accompany you to the highest competence level (C2) of the Common European Reference Framework.

 

We offer GPP in English, German, French, Italian and Spanish.

We are here for you.

You still have questions or you would like to be advised? Get to know us personally and make an appointment or give us a call at 0221 2575790.

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